Returns

Returns Policy

We hope you love your print, but if you're not completely happy we accept returns within 14 days of delivery.

Conditions

• Items must be returned in their original condition and packaging
• Prints must be undamaged and unfolded

Return Postage

Please note that return postage costs are the responsibility of the customer, unless your item has arrived damaged or faulty. We strongly recommend using a tracked service, as we're unable to take responsibility for returns that are lost in transit.

Refunds

Once we receive your return, we'll process your refund promptly. Refunds are issued to your original payment method.

Damaged Items

If your print arrives damaged, please contact us with a photo and we'll arrange a replacement or refund.

Custom Prints

Please note that personalised and custom prints cannot be returned unless they arrive damaged or faulty.

How to Return

Please get in touch via email before sending anything back and we'll guide you through the process.

Email us at: hello@artbycate.co.uk